The OFX Interactive Faxroom's purpose is to convey information to callers directly, by sending to and receiving from thier fax machines. It's quick, it's cheap, and it's effective.
First time callers can be faxed a catalog of all faxable documents. Then the next time they call, they simply specify the code number for each document they want, and the documents are faxed within minutes. This service is available 24 hours a day and can save over 90% of the typical help desk call, according to industry experts.
The faxed document can describe repair or installation procedures in text and graphic detail. Tihs document could be part of the Interactive Response Expert Systems setup.
Of course the OFX Systems Faxroom can be combined with the traditional help desk solution. Instead of describing a solution to the calller, the help desk person could offer to send a fax of the solution. Using fax-assisted help desk can reduce a 15 mintue call down to two minutes.