If you provide support for customers who buy your products, then you have a Help Desk. You may not have a designated "Customer Support Department" but you still have the expenses related to a Help Desk. According to Jeff Tatar, the editor of Soft-Letter, the average eight minute support call costs $23.33 to deliver! An OFX System has ways to not just shorten talk time, but ways to eliminate it altogether.
An OFX System can be set up to perform as a knowledge delivery system. There are two ways that an OFX can improve customer support and at the same time lower the associated costs: